TERMS & CONDITIONS 

Longleat eTicketing Terms and Conditions 

• Day Tickets are valid for a single day and are date specific.  

• You will receive a booking confirmation email which is also your ticket. Tickets can be added to your Apple or Google wallet. 

• Longleat will open in most weather conditions. In the unlikely event that Longleat closes due to inclement weather you will be offered an alternative date to visit the Park. 

• Photography and filming may occur at events for use on our website and/or promotional material. Please be aware by entering the site, you are giving consent to the use of your image or voice, waiving any right to inspect or approve the photo, video or audio recording of you or any claims for invasion of privacy or for any fees. 

• We want you to take as many photos and shoot as much video as you like while visiting Longleat. However, there are restrictions to ensure we are all kept safe. 

• The House and its contents are historically significant and therefore no flash may be used when taking pictures. Our guides will advise if any images cannot be taken due to licensing requirements. 

• The use of tripods in the House is prohibited without permission. Please ask when you visit. 

• The use of drones is not permitted by visitors under any circumstances due to the potential risk to the historic site, our animals and to people. 

• Photographs must be for personal use only; personal use permission doesn’t include selling or distributing of images in any way for publication either electronically or print. 

• Filming and photography of staff is possible with their consent, please ask first. 

• Child rates apply to children aged 3-15 years. 

• During different periods of the season, we may introduce an online ticket discount for all standard entry tickets purchased online in advance. Other online discounts may be introduced or removed at certain times of year and at Longleat’s discretion. 

• Only one offer or discount can be applied per purchase. 

• Tickets purchased online are valid for the selected date only. Please contact Guest Services if you would like to change the date of your visit. 

• Membership offers entry into the Longleat attractions for 12-months from the date of your first visit and subject to the Longleat opening dates/times. 

• The Longleat E-Ticketing System applies to parties of 1-12 visitors. For parties of 13+ please click here for Group prices or contact Group Booking Team on groups@longleat.co.uk for further information 

• Special rates apply to educational groups, youth groups such as cub scouts and brownies, Group Travel Organisers, Tour Operators etc. Please click here for Group prices or contact Group Booking Team on groups@longleat.co.uk for further information. 

• Longleat welcomes visitors with disabilities. A complimentary carer may visit the Park with any disabled guest. Please be sure to book this carer ticket alongside entry tickets (separate terms can be found on the VIP pages). Proof will be required (such as orange/blue badge or Access Card) at the point of entry into Longleat to redeem the complimentary carer ticket. 

• Longleat operates a policy of no refunds or exchanges for tickets booked online.  

• Longleat provides an interactive experiences with some of our animals and birds to enrich your understanding and enjoyment during your visit. These activities have been risk assessed to ensure that measures are in place for hygiene and to prevent serious injury. We cannot guarantee that minor contact such as a nibble or peck won’t occur. 

• You enter the safari park and other animal areas at your own risk. Longleat accepts no responsibility for damage, accident or loss to persons, vehicles or property caused by any animal, other than in respect of death or injury caused by negligence. 

• Mother's Day and Father's Day promotional offers can only be used for visits on date's applicable to their official UK date/weekend. 

• Blue Peter badges, Tesco Clubcard vouchers and all other promotions/discount vouchers cannot be used in conjunction with other tickets purchased online. 

• We are unable to take responsibility for tickets purchased through unofficial ticket partners or social media (e.g Facebook). Any promotional codes and/or tickets which are sold through external sites without Longleat's permission may not be valid for entry. 

• Online discounts may be introduced at certain times of year via special promotional codes. These will be at Longleat’s discretion. Longleat will withdraw any promotional codes if Longleat believes that they are abused in any way including promotion on auction sites such as Ebay. 

• Possession of the E-Ticketing Booking Confirmation will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased. 

• Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. 

• Special events may occasionally necessitate restricted access or additional charges to enter Longleat. 

• Please note that Motorbikes and cars with soft tops, vinyl sunroofs or soft top trailers are not allowed in the Drive Through Safari 

• Dogs and all other pets are not permitted into any of the attractions (not applicable to Service Dogs although restrictions do apply). Please visit our Accessibility hub for full information. 

• Longleat reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice. 

• Longleat reserves the right to request further identification at the point of entry. 

• Longleat reserves the right to refuse entry. 

• If you have any queries with regard to the Longleat E-ticketing system please visit our help area. 

 

Longleat Membership Terms and Conditions 

• A valid membership admits the named person to Longleat and Cheddar Gorge & Caves during normal opening hours on valid dates for 12 months from the date of issue. 

• Digital membership cards will be issued immediately and can be saved to your Apple or Google wallet. Physical membership cards can be issued on request and collected from The Hub at Longleat. 

• During busy periods we want to ensure that all our visitors, including members, have a great experience. In order for us to allow access into the park for as many members as possible we require online prebooking on peak dates. A membership reservation is a £1 per person charitable donation. With all money going straight to good causes such as TUSK and Koala Life. 

• Longleat reserves the right to add extra excluded dates at any time. Any affected dates will be posted on longleat.co.uk 

• A membership is specific to the named person and is not transferable for any reason 

• If you visit without your membership card you may be asked to pay the normal admission price, which is non-refundable 

• Longleat reserves the right to withdraw a membership or refuse renewal of a membership at any time 

• Lost membership cards can be replaced at an additional charge of £10 per lost card. Replacement cards can only be issued in person at Longleat 

• Some events can incur an additional fee on top of the membership cost 

• Some attractions or special events may not be included in the membership 

• Children must always be accompanied by a responsible adult 

• Membership offers and discounts cannot be used in conjunction with any other offer or promotion 

• The purchase of a membership is non-refundable 

• Membership is not for resale and cannot be transferred 

• Longleat reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice 

• Entry is subject to the standard terms and conditions. Opening times and days vary throughout the year. Please ensure that you check our opening dates and times before commencing your journey 

• 10% discount in food outlets applicable for up to 4 people per transaction 

• 10% discount in gift shops 

• 20% discount on Longleat VIP Experiences applicable to card holder plus one guest 

• 20% discount on Day Tickets for Friends and Family valid for a maximum of 4 people, valid with printable voucher only. Voucher cannot be used in conjunction with any other offer, promotion, or online ticket purchase 

• Pre-booked Day Tickets are valid for a single day and are date specific 

• If you wish to cancel any member reservations, email information@longleat.co.uk with your booking reference number. Please note that we are not able to process refunds for charitable donations or move the date. 

 

Longleat VIP Terms and Conditions 

• Experiences and Tours are valid for 12 months from the date of purchase and must be taken within this period. Some experiences are only available at certain times of the year so please check this at the point of purchase and on booking. If you are unable to attend on any of the dates given, Longleat may offer you alternative experiences. 

• All purchases of VIP Experiences & Tours are non-refundable and non-transferable 

• With the majority of our experiences we strongly recommend you book a minimum of 8 weeks before your visit; however, due to high demand on certain products and specific times of year, we suggest you book a date further in advance to avoid disappointment. Please ensure you view the Plan your Day and ‘Need to know’ sections for each experience page online at www.longleat.co.uk/vip. All of our experiences and tours are subject to availability. 

• Longleat reserves the right to ask any participant to leave the park should they behave in an inappropriate or unsafe manner and no refunds will be offered. 

• Items will usually be delivered by Royal Mail. Longleat cannot be held responsible for any delivery delays following dispatch. 

• Longleat Gift Vouchers are not redeemable against VIP Experiences 

• Annual Pass Holders must be taking part in the experience to obtain the dedicated discount and the discount can only be attributed to one extra person, attending the experience. 

• If you purchase a VIP gift voucher these cannot be exchanged for cash and no change will be given. 

• When your booking has been confirmed your voucher will be dispatched to the address specified. It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase. 

• If you have purchased a VIP Gift Voucher, you must book a date in advance. Should you arrive with no specific date booked, then Longleat will offer an alternative where available, in exchange for what has been purchased, or you can leave the park and call us to book the experience in for a future date 

Cancellation or Changes to the booking by the customer or Longleat 

• Longleat requires VIP guests to reach us at least 15 minutes in advance of their experience start time. Longleat reserves the right to cancel your experience/tour with no refund if you arrive more than 10 minutes after your pre-booked time. Once a tour/experience has begun it will be the discretion of Longleat’ s keepers/rangers/tour guides to determine if it is possible to join a shared experience once it has begun. 

• Longleat cannot be held responsible for the weather, and experiences will go ahead regardless of the conditions. However in exceptional circumstances if the experience is cancelled by Longleat, due to weather constraints, an alternative date will be arranged. 

• Longleat reserves the right to alter the itinerary on any given day due to animal welfare, health issues or access restrictions but will ensure that if so, an alternative experience will be offered where possible. 

• Longleat reserves the right to alter dates, times and prices or facilities for any reason without any prior notice. The management reserves the right to move animals or make alterations or improvements. We apologise in advance for any inconvenience caused. 

• Longleat reserves the right to reschedule any of the booked dates for the experiences and will provide as much notice as possible; however this cannot always be guaranteed. 

• Once the experience/tour date has been booked, it cannot be rescheduled and is non-refundable. 

• If an experience is cancelled by Longleat then an alternative date will be arranged. 

• If for any reason the ownership of the voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on purchase. 

Specific Requirements 

• Each experience/tour carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our keepers/rangers/tour guides turning you away on the day. There will be no refunds offered if you do not adhere to age restrictions. 

• It is up to the individual to assess their own fitness levels for each experience as some do require a degree of fitness. Longleat reserves the right to ask you not to continue with an experience if we feel you are not physically able to partake. 

• It is also up to the individual to make Longleat aware in writing of any serious health complaint that may put yourself or others in danger. 

• Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved. Please contact Longleat (email vip@longleat.co.uk or call us on 01985 844400) with any special requirements before booking to find out the experiences available. 

• With each VIP experience (excluding closed date only experiences), you will receive a Longleat Day Ticket as part of the package. This Day Ticket must be used on the date of your experience; it cannot be transferred to another guest or date and cannot be used towards upgrades such as Annual Passes or Two Day Tickets. 

• If you do not book in your VIP Experience to take place within the given 12 months validity, the voucher will become void and cannot be extended, refunded or transferred. 

• Our 4 x 4 vehicles have 8 passenger seats which includes 1 in the front, 3across the middle and 4 smaller side facing seats in the rear. For comfort and viewing purposes we take a maximum of 6 guests per vehicle. If you feel this number of people would reduce your comfort on the experience then please either purchase an exclusive vehicle for your party or additional spaces as required. If on the day we are not able to fit the 6 booked guests in then the tour may be forfeited and guests asked to rebook for a different off peak date. 

• Our VIP House Library Tour is not able to accommodate those in a wheelchair due to the location of the libraries. 

Goody Bag Bookings 

• Goody Bags are non-refundable. 

• A maximum of 6 Goody bags can be purchased at one time. 

• Specific cuddly toy requests can be sent by email to vip@longleat.co.uk quoting the reference number and we will do our best subject to availability. 

 

 

For more information and everything you need to know before you visit, click here.